Australian Super Smiles
1. Introduction
Australian Super Smiles is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We operate as an independent service facilitator, connecting individuals with trusted dental professionals and assisting them in understanding available treatment and financial pathway options. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website or services.
By using our website or submitting your details, you agree to the practices described in this Privacy Policy.
2. What Information We Collect
We may collect personal information that is necessary to provide our services and respond to your enquiries. This information may include your name, phone number, email address, and location details such as your postcode.
In some cases, we may also collect information about your dental concerns or treatment needs where you voluntarily provide this information through our forms, calls, or communications. Additionally, we may collect usage data such as your IP address, browser type, and interaction with our website.
We only collect information that is reasonably required to assist you and improve our services.
3. How We Collect Your Information
We collect your personal information in a number of ways, including when you:
- Submit an enquiry through our website
- Contact us via phone, email, or online forms
- Interact with our website through cookies or analytics tools
- Engage with our advertisements or third-party platforms
We may also collect additional information when you provide feedback, request further information, or communicate with our support team.
4. How We Use Your Information
Your personal information is used to provide you with relevant services and support. This includes connecting you with appropriate dental professionals, assisting you in understanding your treatment options, and guiding you through available financial pathways.
We may also use your information to:
- Respond to your enquiries and provide customer support
- Improve our website, services, and user experience
- Analyse trends and optimise our marketing efforts
- Provide updates or relevant information where you have given consent
We take reasonable steps to ensure that your information is used only for purposes that are relevant to your enquiry or interaction with us.
5. Disclosure of Your Information
As part of our service, we may share your personal information with third parties where it is necessary to assist you.
This may include:
- Independent dental providers for consultation and treatment planning
- Service providers who assist us with website hosting, analytics, or communication services
- Regulatory authorities where required by law
We ensure that any third parties we work with handle your information in accordance with appropriate privacy standards. We do not sell, rent, or trade your personal information to third parties.
6. Important Service Disclosure
Australian Super Smiles does not provide dental treatment directly. Our role is to connect you with independent dental professionals and support you in understanding your available options.
We act as a guide throughout the process and do not replace professional dental or financial advice.
7. Superannuation Guidance Disclaimer
We may provide general information and guidance regarding the possibility of accessing superannuation for dental treatment. This guidance is intended to help you understand available pathways and the general process involved.
However, access to superannuation is subject to eligibility criteria and approval by relevant authorities, including the Australian Taxation Office. Outcomes will vary depending on individual circumstances.
Australian Super Smiles does not provide financial advice and does not guarantee approval for superannuation access.
8. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to improve functionality and analyse user behaviour. These tools help us understand how visitors use our website and allow us to enhance user experience and marketing performance.
You can choose to disable cookies through your browser settings. However, doing so may affect certain features of the website.
9. Storage and Security of Information
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access or disclosure. Your information is stored securely using appropriate technical and organisational measures.
While we aim to ensure the security of your data, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Access and Correction of Your Information
You have the right to request access to the personal information we hold about you and to request corrections if that information is inaccurate or incomplete.
To make a request, please contact us using the details provided below. We will respond within a reasonable timeframe.
11. Marketing Communications
We may send you information about our services, updates, or relevant opportunities if you have consented to receive such communications.
You can opt out of marketing communications at any time by following the unsubscribe instructions or contacting us directly.
12. Third-Party Links
Our website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices or content of those external websites and encourage you to review their privacy policies.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be published on this page and will take effect immediately upon posting.
We recommend reviewing this policy periodically to stay informed.